Shipping policy
SHIPPING POLICY
Order Processing All orders are processed within 1–3 business days (Monday–Friday, excluding Australian public holidays). You will receive a confirmation email with tracking details once your order has been dispatched.
Domestic Shipping (Australia) We ship Australia-wide via Australia Post.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | $9.95 |
| Express Shipping | 1–3 business days | $14.95 |
| Free Standard Shipping | 3–7 business days | Orders over $100 |
Delivery times are estimates and may vary during peak periods (e.g. Christmas, Easter).
International Shipping We currently ship to selected international destinations. International shipping rates and delivery times are calculated at checkout. Please note that customers are responsible for any customs duties, taxes, or import fees applicable in their country.
Pre-Order Items Some items are available for pre-order. Estimated dispatch dates are listed on the product page. Pre-order items will ship separately once stock arrives. If your order contains both in-stock and pre-order items, they may be dispatched in separate parcels.
Order Tracking Once your order is dispatched, you'll receive an email with your tracking number. You can track your order via the Australia Post website or the link provided in your shipping confirmation.
Lost or Damaged Parcels If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at [your email] within 14 days of the expected delivery date and we'll make it right.
Contact Us For any shipping enquiries, please reach out to us via our contact page.